THE UK'S ONLY
SWEETS OWN LABELLING
SPECIALISTS

Terms & Conditions

Ordering From Sweet Labels

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on checkout, You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.

If you need to contact us for any reason you are more than welcome to email us and we will reply as soon as possible. Alternatively you may also wish to telephone but at busy times the answer phone will be on, but again if you leave a message we will reply as soon as we are able, if you are making contact about a previous order your name and date of order will be needed.

Delivery schedule

We try to process all orders, where possible, within 3 – 5 WORKING DAYS. please allow 5 – 7 days for delivery within the UK. If your order has not arrived within 7 -10 working days, we advise the following –

Even though your order would have been sent via next day delivery service, we have known items to take over a week to arrive. If the item could not fit through the letterbox it is possible that the postman forgot to leave an attempted delivery note. We strongly advise that you ask your local post/sorting office. We have had a number of parcels returned to us as the buyer wasn’t informed that the postman had attempted delivery, therefore they did not know that the sorting office had their item. It is also advisable to ask neighbors as on a few occasions they have accepted the parcel but forgotten about it.

Payment

We accept payment by Paypal, Debit or Credit Card

Packaging

At Mr Tubbys, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens.
In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Returns

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging.

Please return the delivery note with the item and state the reason for the return.

We do not refund postage costs unless an item arrives damaged due to our negligence.

Privacy Policy

This privacy policy sets out how Mr Tubbys uses and keeps safe any information that you give when you use this website.

Mr Tubbys is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information: name contact information including email address demographic information such as postcode.

What we do with the information we gather

We require this information to fulfill your order and provide you with a better service, and in particular for the following reasons:

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you provided.

We are committed to ensuring that your information is secure.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.